Zendesk Integration

Overview

Provide seamless customer support by routing contact requests, enterprise inquiries, or feedback forms directly into your Zendesk agent ticketing queue.

Step 1: Locate Your Zendesk Subdomain

Look at your Zendesk browser URL: https://your-subdomain.zendesk.com. The subdomain is the prefix (your-subdomain).

Step 2: Create a Zendesk API Token

1. In Zendesk Admin Center, go to Apps and integrations > APIs > Zendesk API.
2. Enable 'Token Access' toggle.
3. Click 'Add API token', enter description 'FormBold Integration', and copy the generated token.

Step 3: Connect in FormBold

1. In FormBold, go to Integrations > click 'Zendesk'.

1. Enter your Zendesk Subdomain, your Primary Admin Email, and the API Token.
2. Map the form inputs to Ticket Subject, Requester Email, and Ticket Description.
3. Click 'Save & Connect'.

Testing

Submit a test message on your frontend form. Check your Zendesk ticketing queue; a new ticket will be opened with the submitter set as the requester!