When support requests come in by email, someone has to forward them into Zendesk. With this connected, a help form on your site skips that step.
What ends up in Zendesk
A ticket per submission. The visitor's email becomes the requester, and you choose which fields fill the subject and description.
| Zendesk | Formbold field |
|---|---|
| Requester | |
| Subject | subject or a mapped field |
| Description | message |
| Ticket | Created on each valid submit |
Where teams use it
- A public help form, instead of loading the Zendesk widget.
- Bug reports that should join the normal support queue.
- Partner escalations that need the same SLA as everything else.
Connecting Zendesk
- Go to Integrations on the form and click Connect next to Zendesk.
- Enter your Zendesk details when asked and map the fields.
- Send a test request and check that the ticket appears with the right requester.
Which plan includes Zendesk?
Zendesk is on Starter and higher. Starter costs $8 a month, or $6 a month billed yearly.
Quick answers
Does it close or update tickets?
No. It only opens them. Agents take it from there in Zendesk.
Which field becomes the requester?
The email field. Make sure your form has one, or tickets won't have anyone to reply to.
For each setup screen, see the Zendesk setup guide.